Working with Our Team


We have two types of people who mentor you through your application process. The first is the S2S Staff Advisor, an S2S employee who does your orientation phone call with you and initially connects you to your ambassador. Even though you work primarily with our ambassadors, your S2S Staff Advisor is available to you if you have specific questions about admissions policies or if you want a second opinion on something. The Staff Advisor is also the person who will send your VetLink Addendum to the VetLink partner schools on your behalf--more on that later!

Our ambassadors are the Service to School volunteers who mentor you through your application process. In this section, we explain how to work with our ambassadors: who they are, how we pair you with an ambassador, what to expect of your ambassador, and how to sign up.

Who are our ambassadors?

  • Veterans and active duty volunteers from all branches and communities.

  • Current students or graduates of top universities. All of our ambassadors are passionate to mentor and share their successful college application experiences with you.

  • Many have families, are full-time students, or have full-time jobs working in industries where their time is highly valuable. Please be respectful of the time and energy that they are dedicating to your success.

  • Ambassadors are excited to help you. Use them. They are expecting to spend up to 10 hours throughout the application season helping you with your application.

How do we pair you with an ambassador?

Once you have completed your orientation and have submitted the required documents, the UG Operations team will begin searching for your ambassador. Our current ambassador team consists of over 800 ambassadors. The Operations team takes applicant school preference, branch of service, common undergrad institution, and applicant preferences of the ambassador into consideration when pairing. This process can take a week or two, depending on availability of ambassadors and time of year. Once we have determined your assigned ambassador, we will send you both an introductory email.

What can you expect from your ambassador?

Every ambassador/applicant relationship is going to be different. Some applicants are simply looking for a second pair of eyes on their applications while others are looking for the more extensive help navigating their journey. After being paired with an ambassador you can expect an initial phone call or email to work out your needs. As with any good partnership, this relationship is a two-way street and your ambassador should explain his/her expectations of you as well during the call.

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